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HomeTechnology NewsIntroducing Live Chat in MappyField 365 to Enhance Communication with On-Field Agents

Introducing Live Chat in MappyField 365 to Enhance Communication with On-Field Agents

We are thrilled to announce the launch of our latest feature: Live Chat! It provides a seamless and efficient channel for managers in the office to connect with agents on the go. This feature will empower on field agents with real-time support and information.

We know the importance of communication plays a crucial role in achieving operational excellence. With MappyField 365’s Live Chat feature, we have bridged the gap between managers and on-field agents, allowing for instant and secure communication right within Dynamics 365.

This exciting addition in Dynamics 365 Map is set to transform the way you manage your field operations, making it easier than ever to share images, documents, and more, while on the go.

Managers can see whether the onfield agent is online, offline or away. Similarly, onfield agents can also see the availability status of the managers or their peers.

The below images shows the web view for managers in office and the mobile view from the onfield agent’s MappyField mobile application.

This eliminates the need for separate communication channels, saving valuable time and ensuring everyone has the information they need when they need it.

You will have access to all the conversations on chat which can be revisited if required. It becomes easy to find documents, images, reports, etc.

The below images shows conversation between field agent Olivia and her manager Veya John. Veya wanted to know about the meeting that Olivia just completed. They simply connected over a live chat, where Olivia shared her meeting experience.

We believe that the introduction of Live Chat in MappyField 365 will revolutionize the way you manage your field operations, enhancing communication, collaboration, and efficiency.

Our aim is to empower your on-field agents and enable them to make informed decisions in real-time, resulting in improved customer satisfaction and overall business success.

At MappyField 365, we are committed to delivering cutting-edge solutions that help you unlock the full potential of your field operations. The addition of Live Chat aligns with our mission to simplify and streamline your workflows, ensuring that you stay ahead in today’s fast-paced business landscape.

To learn more about Live Chat and its features, book your demo now!

Book your Demo

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This Article is originally published on: https://www.appjetty.com/blog/live-chat-between-fieldagents-managers/