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Troubleshooting Guide: Brother Printer Showing Offline


In today’s fast-paced world, printers are indispensable tools for both personal and professional use. However, encountering issues like a “Brother printer showing offline” can disrupt workflow and cause frustration. This article serves as a comprehensive guide to help users troubleshoot and resolve this common problem efficiently.

Understanding the Issue:

When a Brother printer displays an “offline” status, it indicates that the printer is not communicating with the computer or network properly. This issue can arise due to various reasons, including connectivity issues, outdated drivers, configuration problems, or hardware malfunctions.

Troubleshooting Steps:

  1. Check Physical Connections:

    • Start by ensuring that the Brother printer is powered on and connected to a power source.
    • Verify the connection between the printer and the computer, whether it’s through a USB cable or a network connection.
    • If using a wired connection, inspect the cables for any damage and make sure they are securely plugged in.
  2. Verify Printer Status:

    • Look at the printer’s display panel or LED lights to check for any error messages indicating an offline status.
    • If the printer appears online but is still detected as offline by the computer, proceed with further troubleshooting.
  3. Restart Devices:

    • Reboot both the Brother printer and the computer to refresh their connection and resolve any temporary glitches.
    • After restarting, check if the printer is recognized as online by the computer.
  4. Restart Print Spooler Service (Windows):

    • Press the Windows key + R to open the Run dialog box.
    • Type “services.msc” and press Enter to access the Services window.
    • Locate the “Print Spooler” service, right-click on it, and select “Restart” from the dropdown menu.
    • This action can often fix issues related to print spooler malfunctions, thus restoring the printer’s online status.
  5. Update Printer Drivers:

    • Outdated or incompatible printer drivers can cause connectivity problems and offline errors.
    • Visit the official Brother website and download the latest drivers for your specific printer model and operating system.
    • Install the updated drivers following the on-screen instructions, and then restart your computer to apply the changes.
  6. Set Printer as Default:

    • Ensure that the Brother printer is set as the default printing device on your computer.
    • Navigate to Control Panel > Devices and Printers (Windows) or System Preferences > Printers & Scanners (Mac).
    • Right-click on the Brother printer and select “Set as default printer” from the dropdown menu.
  7. Check Printer Settings:

    • Access the printer settings through Control Panel or the printer’s web interface.
    • Make sure that the printer is not set to “Use Printer Offline” mode, as this can prevent it from accepting print jobs.
    • Verify the network settings to ensure that the printer is connected to the correct network and has a valid IP address.
  8. Reset Printer Network Settings:

    • For network-connected printers, resetting the printer’s network settings can resolve connectivity issues.
    • Consult the printer’s user manual for instructions on how to perform a network reset.
    • After resetting the network settings, reconfigure the printer’s connection to the network and check if it appears online.
  9. Disable Firewall/Antivirus Software:

    • Temporarily disable any firewall or antivirus software on your computer, as they may be blocking communication with the printer.
    • Attempt to print a document to see if the printer reconnects and resolves the offline status.
  10. Update Firmware (if applicable):

    • Check for firmware updates provided by Brother for your printer model.
    • Firmware updates often address known issues and improve the printer’s performance and compatibility.
    • Follow the manufacturer’s instructions to download and install the latest firmware for your Brother printer.
  11. Contact Brother Support:

    • If all troubleshooting attempts fail to resolve the offline status of your Brother printer, contact Brother customer support for further assistance.
    • Provide detailed information about the issue and the steps you’ve taken to troubleshoot, enabling the support team to offer personalized assistance.


Encountering the “Brother printer showing offline” error can disrupt productivity and cause frustration. However, with the troubleshooting steps outlined in this guide, users can effectively diagnose and resolve the issue, restoring their Brother printer to its online status. Whether it’s checking physical connections, updating drivers, or resetting network settings, each step plays a crucial role in resolving connectivity issues and ensuring seamless printing operations. Remember to approach troubleshooting systematically and seek professional support if needed. With patience and persistence, you’ll have your Brother printer back online in no time.