An all-in-one united communication solution is ideal for modern setups as it ensures omnichannel communication with the help of software that can provide an interactive voice response.
An all-in-one united communications solution will ensure that omnichannel communication. The private networking solutions of NEC India provide converged communication, enabling an organization to use data, multimedia, and voice over a single network.
Many PNS solutions require two sets of wires for voice and data. However, with UNIVERGE systems, it is possible to access different types of traffic over the same network, which makes it genuinely omnichannel.
These systems provide a pure IP solution or a combination of IP and traditional circuit-switched technology. An organization can get a customized communications solution for its business. The features in the UNIVERGE systems, like PC attendants, PC assistants, and softphones, facilitate call management. There are embedded applications that enable channelizing of the communication. This includes voicemail and automated call distribution.
Softphone is a feature that is provided by United Communications as a service provider (UCaaS) providers. The providers have a software-based call management system that ensures an interactive voice response. The communication is initiated with customers with a personalized greeting while offering a category of menus to select the desired query.
The softphone performs all the functions of a landline desk phone and many more. Video calling, visual voicemail management, and team messaging are possible with it.
The service-oriented architecture of UNIVERGE enables its easy setup in any organization. It offers centralized management of the phones, data systems, and platforms. The phone has to be plugged into the jack wherever it is needed, and it is ready to go.
The stackable chassis of the system ensures that the communication system can be set up in the minimum possible space. As a business grows, the system can be migrated to a larger line capacity system. The voicemail has up to 32 hours of storage. The voicemail can have up to 576 mailboxes.